General terms and conditions of sale and legal information

Phytocloud SA - The House CBD

1. About these terms and conditions

These terms and conditions set out the rights and obligations of users of the site. thcbd.ch

They define the terms and conditions for browsing and purchasing on the online store.
In addition, they provide a framework for relations between Phytocloud SA - The House CBD and its customers, in order to ensure transparent exchanges that comply with the law.
Thus, each visitor acknowledges having read the following information before using the site.

2. Acceptance of terms and conditions

2.1 Acceptance conditions

Before placing an order, the customer confirms that he/she is 18 years of age or older.
By validating his/her purchase, the customer accepts the present conditions without reservation.
However, if a minor places an order, Phytocloud SA - The House CBD declines all responsibility.
In addition, the customer undertakes to provide accurate information to avoid any subsequent dispute.

2.2 Application of the General Terms and Conditions

These terms and conditions govern all sales made via the site www.thcbd.ch

When a customer accesses the store, places an order or confirms an order by telephone, he expressly accepts our general terms and conditions as well as the privacy policy.
Consequently, he acknowledges being bound by these provisions.
Phytocloud SA - The House CBD, registered under the number CHE-151.489.089 and based in Geneva (Switzerland), is the contracting entity.

2.3 Order confirmation

An automatic confirmation is sent after each purchase.
This message does not yet constitute a binding contract: it serves only to confirm receipt of the data.
The sale then becomes effective when Phytocloud SA - The House CBD ships the products.
Consequently, only shipping materializes final acceptance of the order.

3. Awards

Prices are quoted in Swiss francs (CHF), including VAT.
Prices are subject to change without notice.
However, the price confirmed in the order e-mail remains the definitive amount invoiced.
In the event of supply delays, the price in force on the date of the order prevails.
In this way, the customer benefits from clear and stable information on the price applied.

4. Terms of payment

4.1 Payment by card

Payment can be made by Visa, MasterCard, American Express, Maestro, JCB or any other method displayed on the site.
The customer guarantees to be the cardholder or to have the necessary authorization.
In the event of refusal of payment by the banking establishment, the order cannot be processed.
Consequently, no responsibility can be imputed to Phytocloud SA - The House CBD.

4.2 Payment via PayPal

Customers can also use PayPal.
After redirection to the secure platform, he checks the amounts before clicking on "Pay now".
Once the transaction has been validated, it automatically returns to thcbd.ch

The account is debited when the products are dispatched.
In addition, all data is protected by encryption in accordance with current standards.

4.3 Bank transfer

Bank transfer is accepted for payments in CHF.
The order number must be mentioned in the reason for payment, to ensure rapid processing.
Payment must be made within three working days of purchase.
After this time, the order will be automatically cancelled.
Bank charges remain at the customer's expense.

Bank details:
PostFinance
IBAN: CH08 0900 0000 1637 2368 3
BIC: POFICHBEXXX

Account holder:
Phytocloud SA
Route de Saint-Julien 184
1228 Saint-Julien-en-Genevois
📞 +41 77 450 79 15

4.4 Security and confidentiality

We apply rigorous measures to protect payment information.
However, except in the case of gross negligence on our part, Phytocloud SA - The House CBD cannot be held responsible for fraudulent use of data by a third party.
Thus, each transaction is secured and monitored.

5. Terms of delivery

5.1 Shipping

Orders are dispatched via La Poste Suisse SA or delivered by our in-house service in the Geneva area.
Delivery takes place once payment has been confirmed and to the address indicated by the customer.
We do our utmost to guarantee short, reliable delivery times.

5.2 Deadlines

Packages are dispatched Monday to Friday (excluding public holidays).
Orders placed before 3pm are generally dispatched the same day.
Packages arrive within 24 to 48 hours, depending on destination.
In addition, an adult must be present to receive the package.
In the event of an address error, please contact us immediately on 📞 +41 77 450 79 15.

5.3 Possible delays

Delivery dates are given as an indication.
They depend on stock, payment and the customer's location.
However, a slight delay does not entitle the customer to compensation.
We remain available for any questions or order follow-up.

6. Return or exchange

For reasons of hygiene and safety, no returns or exchanges are accepted after shipment.
However, should a product arrive damaged, please contact us immediately.
We will examine the situation to find a fair solution.
Customer satisfaction remains our priority.

7. Legal information

Phytocloud SA - The House CBD
Company registered in Switzerland
IDE number : CHE-151.489.089
Address: Route de Saint-Julien 184, 1228 Geneva
Site : www.thcbd.ch

Telephone: +41 77 450 79 15

8. Applicable law and jurisdiction

These terms and conditions are governed by Swiss law.
Any dispute will be submitted to the competent courts of the Canton of Geneva.
Each party therefore undertakes to comply with Swiss law.